Frequently
Asked
Questions
Frequently Asked Questions
What do I do if I reveive a damaged item?
If you receive a damaged or defective electronic item, please contact us immediately at support@citrusrind.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.
Do you make pricing and other listing errors?
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.
Why do some items have shipping restrictions?
Well, you see, some places (states, even countries) just won’t allow certain ingredients to be imported. In those situations, we’ll simply remove any such items from your order. And don’t worry—you won’t get charged for them.
When can I receive my package?
While we hope you love each item you ordered, we understand that sometimes they don’t work out! In that case, we will help you with the return or exchange process. Please check out our Return Policy for more detailed information.
What should I do if I cannot complete the payment?
If you have any problems with your payment, please contact us with your order details. We will check the problem and get back to you as soon as possible.
How can I track my order?
After your package is shipped, you will receive an email with shipping information and the tracking number. Using this tracking number, you can check the package information.